Post-Ticketing Service Fees
A clear guide to our agent-assisted services after your flight is booked.
Once your ticket is issued, any changes or cancellations require agent assistance. Our post-ticketing service fees cover the work our expert travel agents perform on your behalf. These fees are charged per-passenger, per-ticket and are in addition to any fees charged by the airline.
Cancellations & Refunds
Fees for agent-assisted cancellation requests. Airline penalties may also apply.
Within 24 Hours of Booking
| Flight Type | Service Fee |
|---|---|
| Domestic Economy | $50 |
| International Economy | $75 |
| Business & First Class (All) | $75 |
After 24 Hours of Booking
| Request Type | Domestic | International |
|---|---|---|
| Cancellation with Future Airline Credit Economy Class | $50 | $50 |
| Cancellation with Future Airline Credit Business / First Class | $100 | $100 |
| Cancellation with Refund to Original Payment Economy Class | $100 | $250 |
| Cancellation with Refund to Original Payment Business / First Class | $250 | $250 |
Changes to Existing Bookings (Exchange)
Fees for agent assistance with changing dates, times, or routing. Airline penalties and fare differences may also apply.
| Request Type | Domestic | International |
|---|---|---|
| New Travel Date is WITHIN 10 Days Economy Class | $50 | $50 |
| New Travel Date is WITHIN 10 Days Business / First Class | $100 | $100 |
| New Travel Date is BEYOND 10 Days Economy Class | $100 | $250 |
| New Travel Date is BEYOND 10 Days Business / First Class | $250 | $250 |
Special Services & Waivers
For complex situations where we liaise with the airline on your behalf to seek a waiver or special service. Success is subject to airline approval.
| Class | Service Fee |
|---|---|
| Economy Class (Domestic & International) | $50 |
| Business / First Class (Domestic & International) | $100 |
These services apply to requests such as:
- Name Correction
- Name Change
- No-Show Issues
- Duplicate Booking
- Bereavement
- Medical Issues
- Military Orders
- Visa/Passport Issues
- Infant Bookings
- Denied Boarding
- And others...
Important Information
All post-ticketing service fees are non-refundable and are charged on a per-passenger, per-ticket basis.
Airline Rules Apply: All refunds, future credits, and changes are subject to the fare rules, policies, and final approval of the airline.
Additional Costs: Our fees are separate from and in addition to any charges imposed by the airline, such as fare differences or penalties.
Fareshepherd.com is owned and operated by US Auto Solutions LLC.
For full details, please refer to our main Terms & Conditions page.